Where is my Tiltrak Marketplace Shop order?
At Tiltrak our customer services team encourage all sellers to provide a fast efficient delivery service and fully understand the frustration and worry when a customers order is not delivered. Before raising a complaint or contacting Tiltrak Customer Services we recommend contacting the Marketplace seller directly by logging into the website and checking that the item has actually been despatched. If the item has already been despatched request an update on the progress and ask them to contact the courier company to seek an explanation reason for the delay. It’s also possible to check the delivery service provided by the seller with the information listed below the product description details. If the delivery is outside the quoted working days period from the date of dispatch please contact Tiltrak Customer Services who can investigate this matter.
Please note with every order purchase on Tiltrak you will receive an email confirmation once the goods have been dispatched by the seller. The email message should clearly display the seller’s designated courier and unique parcel tracking consignment reference details associated with your order. This information will allow you to track the progress of your delivery by entering the consignment tracking reference number details into the nominated couriers official website online. If you believe the package may be delayed or lost, please contact the Marketplace/Shop seller at your earliest convenience to notify them with your concerns. It is then the seller’s responsibility to contact their nominated courier company to launch an investigation and seek compensation for any delayed, lost or damaged parcels.
|Please be aware for off-shore destinations including the Republic of Ireland, Northern Ireland, Isle of Man and the Channel Islands the delivery times quoted are often approximate schedules due to 3rd party ferry crossing services that are outside of the courier’s control.|
Unable to contact or receive a response from the seller?
Please note: If you are unable to contact the Tiltrak seller or receive a response in relation to your missing consignment and the designated courier company have no records relating to the package. We recommend contacting the Tiltrak Customer Service team who can investigate further by requesting the seller to provide additional information.