Terms of Usage - Tiltrak® Automotive Marketplace

Tiltrak – Terms of Use

By using the www.tiltrak.com website you agree with our privacy policy, cookie policy, returns & cancellation policy and terms & conditions. You also fully understand that it’s the customers (end-user) full responsibility to check that products purchased are fully compatible with your requirements. It’s also the customers (end-user) full responsibility to check that the product(s) purchased are suitable. www.Tiltrak. com or V Factor Limited accept no liability for any incorrect products being supplied or applied incorrectly, the purchaser takes full ownership and responsibility if any such issues should arise. Please note the approved MarketPlace Seller is legally liable for any refunds, replacements or insurance claims due to faulty or product failure. All MarketPlace Sellers have signed a Non-disclosure Agreement and Terms & Conditions document and must adhere to the MarketPlace Partners Standard Shown below.

Professional service standard ‘Seller’ conduct Timing Expectation
NO offensive images or language to be used on product pages or seller pages. No offensive or aggressive manner to be used in any communication between customers or site visitors NA
Customer services provided Monday-Friday 9-5pm (working days) or within 24 hours of the message being sent a reply must be sent NA

Reported Shop or MarketPlace incidents that are not resolved must be reported to the Tiltrak Customer Services Team to investigate the matter. Please see our policy below.

Shop or MarketPlace Incidents Timing Expectation
An “Incident” will occur if a customer contacts Tiltrak Customer Services after they have first contacted you as an Approved Partner to resolve their query or complaint. In particular, if the customer is dissatisfied with the resolution provided by an Approved Partner they are entitled to request that Tiltrak Customer Services investigate the case. You must respond to the Customer Services Team & the buyer within 24 hours to resolve the situation
Please note any suspected fraud or illegal activity including counterfeit goods or obtaining money by deception will be reported to the Police and Trading Standards immediately. This will also include the full suspension of the MarketPlace Seller account until the matter is resolved. This could result in legal prosecution of the seller. Within 24 hours pending legal enquiry investigation with the Police and or Trading Standards.

Contact Customer Services 

Tiltrak Horse Listings – Seller Advert terms of usage

Please note tiltrak.com or V Factor Limited accept no legal responsibility for any of the listings shown in terms of ownership, insurance, guarantee period, returns policy or money transactions in the event of a sale. All legal responsibility is between the ‘buyer’ yourself and the ‘seller’ namely the company or individual shown on the horse or pony listing advert displayed via this website. We also accept no responsibility for incorrect or un-true information on any horse or pony advert listings. If looking to purchase a horse or pony listed on the site we recommend you consult and the seek the services of a solicitor to prepare a legally binding contract of sale and also ensure the horse or pony is as per described. Remember to check all the details before agreeing to the sale and conducting a financial money sale transaction. When dealing with private sellers you are at greater risk with regards to UK trading standard laws.

Tiltrak Property or Business Listings – Seller Advert terms of usage

Please note tiltrak.com or V Factor Limited accept no legal responsibility for any of the listings shown in terms of ownership, insurance, guarantee period, returns policy or money transactions in the event of a sale. All legal responsibility is between the ‘buyer’ yourself and the ‘seller’ namely the company or individual shown on the property/business listing advert displayed via this website. We also accept no responsibility for incorrect or un-true information on any property/business advert listings. If looking to purchase a property/business listed on the site we recommend you consult and the seek the services of a solicitor to prepare a legally binding contract of sale and also ensure the property/business is as per described. Remember to check all the details before agreeing to the sale and conducting a financial money sale transaction. When dealing with private sellers you are at greater risk with regards to UK trading standard laws. We always recommend you seek the services of an accountant if purchasing a business to analyse the turnover and profitability is as per described by the vendor. When purchasing a property you should always seek a professional surveyor to examine the buildings prior to exchanging contracts.

Tiltrak Vehicle Listings – Seller Advert terms of usage

Please note tiltrak.com or V Factor Limited accept no legal responsibility for any of the listings shown in terms of ownership, insurance, guarantee period, returns policy or money transactions in the event of a sale. All legal responsibility is between the ‘buyer’ yourself and the ‘seller’ namely the company or individual shown on the horse box / trailer vehicle listing advert displayed via this website. We also accept no responsibility for incorrect or un-true information on any horse box / trailer vehicle advert listings. If looking to purchase a horse box / trailer vehicle listed on the site we recommend you consult and the seek the services of a solicitor to prepare a legally binding contract of sale and also ensure the horse box / trailer vehicle is as per described. Remember to check all the details before agreeing to the sale and conducting a financial money sale transaction. When dealing with private sellers you are at greater risk with regards to UK trading standard laws. Please check the vehicle has a valid MOT certificate and you are shown proof written document of ownership via VOSPA. With vehicles we also advise buyers to seek an HPI service to check for any outstanding finance owed and history of accident damage.

Privacy Policy

Please note V Factor Limited are the official owner of Tiltrak® brand in the United Kingdom and globally. The official website is: www.tiltrak.com

1. General information

V Factor Limited recognises and respects the privacy of our customers. Your privacy is important to V Factor Limited and therefore V Factor Limited is committed to respecting your privacy and the confidentiality of your personal data. This privacy policy (“Privacy Policy”) gives an account of which personal data are collected when you access our website (“Web Site”) and use our any of services (“Services”) and of how such personal data are processed by V Factor Limited. By visiting the Web Site, you signify your acceptance of the terms of V Factor Limited Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Web Site.

2. Collection of personal data

You will be informed prior to any collection of personal data when you use the Web Site or Services. We do not collect personal data about visitors to this Web Site unless provided voluntarily. The personal data collected via the Web Site may include your name and email address and similar contact information as well as other data relevant for the use of our Services. We will not use your personal data for marketing purposes without your express prior consent hereto. This site is a general audience site, and V Factor Limited does not knowingly collect personal data from any person under the age of 18 without parental consent.

3. Use of your personal data

We collect your personal data for the purpose of providing you with our Services and to accommodate your requests or inquiries. E.g. if you send email inquiries to V Factor Limited, your personal information, including your email address, will be used only for the purpose of responding to your inquiry. Furthermore, we collect your personal data in order to conduct statistical analysis pertaining to the use of the Web Site. These statistics are used to better serve our customers. V Factor Limited is a global company and personal data collected by the V Factor Limited through this Web Site may be transferred among our various divisions and affiliated companies around the world located inside or outside the European Economic Area (EEA), as well to data processors outside of V Factor Limited. By submitting data on this Web Site, you consent to such transfer. Other than to data processors as indicated above V Factor Limited will not transfer your personal data to any third party outside the V Factor Limited without the collection of your express prior consent hereto unless obligated to do so under applicable law.

4. Cookies

V Factor Limited may use information storage (commonly known as cookies) to allow you to use our site more easily and to allow us to keep track of certain statistical information that helps us improve our site. Our cookies do not contain personally identifiable data. Most browsers are initially set to accept cookies. If you wish, you may instruct your internet browser to prevent cookies from being used and to delete existing cookies. However, please note that the high quality of our Web Site may be reduced as a consequence hereof. Please refer to the help guide for your browser for further guidance.

5. Security

V Factor Limited takes all appropriate organisational and technical security measures to protect your personal data and has thus, implemented necessary security measures in order to safeguard your data.

6. Access to your personal data etc.

You have the right to gain access to the data processed about you, however, with certain legal limitations. You also have the right to object to the processing of your personal data and to rectify the data processed if relevant. If you wish to exercise your right of access to your personal data, to object to the processing or to rectify processed data please contact Group Relations at

7. Modifications to the Privacy Policy
We reserve the right, at our sole discretion, to change, modify, add or remove portions from this Privacy
Policy at any time. Your continued use of the Web Site following the posting of changes to these terms
means you accept these changes. If you have any questions about this Privacy Policy please contact Group Relations at

publicrelations@tiltrak.com

www.tiltrak.com® and Tiltrak® are registered trading styles of:
Tiltrak
Registered address: V Factor Limited, Citibase, The Genesis Centre, Garrett Field, Warrington
Cheshire WA3 7BH United Kingdom
Company registration number: 07334173
VAT registration number: 306 9858 68

Website Cookie Policy

By using the www.tiltrak.com website you agree with our privacy policy, cookie policy, returns & cancellation policy and terms & conditions. You also fully understand that it’s the customers (end-user) full responsibility to check that products purchased are fully compatible with their vehicle and your desired application. It’s also the customers (end-user) full responsibility to check that the product purchased is suitable www.tiltrak.com or V Factor Limited accept no liability for any incorrect products being supplied or applied incorrectly to a vehicle, the purchaser takes full ownership and responsibility if any such issues should arise.

V Factor Limited may on occasion gather information and statistics collectively about all visitors to this website which may include the use of cookies. Cookies are small amounts of information which V Factor Limited store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website.
Cookies make it easier for you to log on to and use this Website during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. Such information gathering will help us to improve this Website. Such information disclosed to third parties will be in the aggregate form and will not involve individual names or identifying information. Please note we use Google Analytics and other 3rd party tracking software on this website to improve the customer experience based on data results.

Tiltrak®
V Factor Limited
Citibase
The Genesis Centre
Garrett Field, Warrington
Cheshire
WA3 7BH
UNITED KINGDOM

Phone: +44 01925 394 434