Contact Tiltrak Customer Services

If you simply require more information or have a problem that needs resolving our friendly professional dedicated customer services team are happy to help. We can provide technical support assistance and help with placing adverts or uploading and managing your product inventory. Also, if you currently have a dispute with a Marketplace/Shop seller or any adverts listed on the Tiltrak website that you are unable to resolve our Customer Services team can seek to resolve the situation on your behalf. Tiltrak investigates all complaints impartially to provide a fair judgement when reaching a conclusion based on factual evidence submitted by both parties.

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Tracking your Delivery

If you have placed an order but not received the goods, please contact the seller directly by logging into the Tiltrak website and sending a message. Also please check the email inbox that is associated with your Tiltrak account. You should have also received a message with the courier’s details including any tracking numbers associated with your delivery.

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Technical Support

If you require any assistance with placing an advert or managing your product inventory including order processing please contact our technical support team. We can also assist sellers with large product catalogue inventories by providing a bulk upload. Please avoid becoming frustrated with the website and report any issues immediately.

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Customer Support

If you simply require more information on any particular products or services promoted via this website. Please contact our friendly customer services team who can provide expert product knowledge. The Tiltrak Customer Services Team can also assist in resolving any disputes in relation with products or services provided and sold via the website.

Enquiry Form

If you would like to contact the Tiltrak Customer Services team please complete and submit your message with the enquiry form below. We also recommend including any advert or product listing reference numbers, along with the seller’s contact details and courier delivery tracking codes if relevant. Providing all relevant information upfront when submitting your enquiry enables our customer services team to quickly respond. Tiltrak endeavour to reply with all enquiries within 24 hours from being submitted.

    1. Your contact details
    Fields in red are compulsory*

    Please enter any information details here:

    3. Your message
    Please select one of the email subject options to ensure your enquiry is sent to the correct customer services department and answered quickly.


    Tiltrak® Marketplace
    Paseo Marítimo Rey de España Nº119 Local 3B
    29640 Fuengirola
    Provincia De Málaga

    Registered Office: GRUPO VFACTOR EUROPE S.L. - CERTIFICACIÓN NO. 1909411